Tech/Systems Support Analyst

**Job Responsibilities:**

+ Responding to written and telephone inquiries about products, services and policies.
+ Liaising with other departments to resolve inquiries, and to obtain product and service updates.
+ Raising customer awareness of products and services.
+ Providing sales support and conducting customer escalation investigations.
+ Participating in customer service and process improvement initiatives.
+ Following up with customers.
+ Collecting and entering data.
+ Adverse event and product complaint reporting.
+ Order and return processing.
+ Providing product supply and status updates.
+ Advising users on appropriate course of action.
+ Monitoring issues from start to resolution.
+ Conducting over the phone device training.
+ Delivering customer service through multiple channels.

**Job Qualifications:**

+ Minimum 3 years of contact center experience, preferably in a pharmaceutical customer service setting.<...