Temporary Helpdesk Coordinator

The Temporary Helpdesk Coordinator will support customer service operations by managing incoming queries and ensuring smooth communication. This temporary role requires a proactive individual skilled at coordinating tasks and providing excellent service in a fast-paced environment

Client Details

The employer is a medium-sized organisation and they are well-regarded for their commitment to delivering reliable services and maintaining high operational standards.

Description

Schedule and manage appointments for customer service operations.
Communicate with customers to confirm and update bookings.
Coordinate with internal teams to ensure timely service delivery.
Maintain accurate records of schedules and customer interactions.
Respond to scheduling queries and resolve any issues promptly.
Optimise scheduling to maximise operational efficiency.
Ensure compliance with company policies and industry standards.
Provide administrative support to ...