Tier 1 Tech Support Representative (VoIP)

Guatemala, Guatemala, Guatemala • Posted May 24, 2026

Job Type: Full-time

Location: Guatemala, Guatemala

Posted: May 24, 2026

Category: Computer Occupations

Application Deadline: July 03, 2026

Role Description

Tier 1 Tech Support Representative (VoIP) 

We are looking for a Tier 1 Tech Support Representative (VoIP) to join our team. This is an ideal role for candidates starting their careers in IT support, with a strong technical foundation and willingness to learn.

📍 Hybrid position in Zone 4

🕒 Morning schedule (5:00 am – 2:30pm, friday & saturday OFF)

Requirements
Must be able to work a flexible schedule and in hybrid modality

High School Diploma

Minimum 85% English proficiency (written and verbal)

Strong communication and customer service skills

Basic knowledge of software and hardware troubleshooting

1 year of experience in tech support, desktop support, or similar (preferred)

Experience with remote desktop tools (, TeamViewer, AnyDesk)
Technical Knowledge (Basic / Foundational)

Basic understanding of networking (CCNA know...

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