Tier 3 Escalations Engineer (MSP)

Job Details

• Role: Tier 3 Escalations Engineer
• Location: Remote
• Type of Engagement: Long term Contract (Full- time) Schedule: US Timezone - EST

Who are we?

IBEX Staffing Solutions is a forward-thinking recruitment firm specializing in remote and IT staffing. We connect exceptional global talent with innovative companies, helping businesses scale and thrive in a digital-first world.

About the role

The Tier 3 Escalations Engineer serves as the highest level of technical support within the Managed Service Provider (MSP) environment. This role is responsible for resolving complex, high-impact technical issues escalated from Tier 1 and Tier 2 teams, ensuring minimal downtime for clients and maintaining service quality across all supported environments.

This position requires deep technical expertise across infrastructu...