Tier 3 Escalations Engineer (MSP)

Type of Engagement

Long term Contract (Full-time), Schedule: US Timezone - EST

Who are we?

IBEX Staffing Solutions is a forward-thinking recruitment firm specializing in remote and IT staffing. We connect exceptional global talent with innovative companies, helping businesses scale and thrive in a digital-first world.

About the role

The Tier 3 Escalations Engineer serves as the highest level of technical support within the Managed Service Provider (MSP) environment. This role is responsible for resolving complex, high-impact technical issues escalated from Tier 1 and Tier 2 teams, ensuring minimal downtime for clients and maintaining service quality across all supported environments.

This position requires deep technical expertise across infrastructure, networking, cloud, and security systems, along with strong troubleshooting and incident leadership skills.

Key Responsibilities

Advanced Escalation Support <...