Tier 3 Support Specialist

Job Description
A local healthcare client of ours is looking for a Tier 3 Support Specialist to join their growing company.

* Escalation point of issues or services forwarded from the IT Help Desk that may require hands on or onsite support

* Answering IT requests via phone, email and walk-ins

* Track request through call and incident tracking software (Autotask/Service Now)

* Manage and resolve requests and as needed escalate calls using incident management system

* Analyze, coordinate, and deliver timely and accurate problem resolutions for end users

* Perform duties across all agency location. Examples: Moves, Adds, Changes and Desk Side support.

* Support business approved standard desktop software as well as business approved custom developed applications

* Support business applications Quantum Geneva, MyAvatar E H R, only in the capacity of assistance to make sure the applications run on the Windows syste...