Tier 3 Technical Support

A boutique programming power house located in the center of Tel Aviv is looking for a tier 3 technical support engineer to join our R&D team in Tel Aviv. As a tier 3 you will handle escalations while working closely with developers and QA teams. As our product is a SaaS CRM you should be comfortable with debugging and solving issues relating to web technologies - checking server logs, querying databases (MySQL), recreating scenarios in order to reproduce bugs and help create internal documentation. What You'll Do
Provide support, mentorship and guidance to Tier 1 support personnel
Maintain or add to Best Practices documentation for internal and external clients
Collaborate with 3rd party services in order to solve issues
Maintain a low rate of non-bug escalations to the development team
Develop, structure and maintain Work procedures with various departments such as R&...