Tier II IT Support Engineer – On-Site (Toronto) – Contract DAG Tech

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in Toronto. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Role Description

• Support end-users with efficient resolutions. Sample tasks include:
  • Computer configurations and troubleshooting
  • Hardware troubleshooting
  • Network connectivity issues
  • Video conferencing system troubleshooting
  • User onboarding and offboarding
  • Cloud services account creation and configuration
  • Password resetsConfiguring user permissions
• Ensure high quality of support
• Responsible for helpdesk issue resolution on worksta...