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Tools Specialist

Kraków, Lesser Poland Voivodeship, Poland • Posted June 06, 2026

Job Type: Full time
Location: Kraków, Lesser Poland Voivodeship
Posted: June 06, 2026
Category: Computer Occupations
Application Deadline: July 16, 2026

Role Description

Responsibilities



  • Analyze and resolve tools and/or hardware problems: Diagnose and resolve complex problems discovered in tools/ products,


  • Act as a technology expert for Geo Operators and Program Managers, removing technical obstacles and resolving user-reported problems,


  • Work closely with GDO program management and software engineering teams to appropriately file bugs and escalate issues, ensure reproducibility, and communicate user issues,


  • Coordinate tool releases and new updates (as needed),


  • Test tool fixes/changes/new features for engineers,


  • Submit code changes for tools (as needed),


  • Develop new tools/Dashboard as needed by the teams,


  • Diagnose global geo problems related to software/Linux,


  • Respond to support tickets for technical issues (bugs, latency, tool issues) and perform debugging, analys...

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