Training & Quality Associate Director

Associate Director, Training

Location: Metro Manila

Candidate Profile:

• Must be a seasoned leader in the BPO industry, with experience handling scale.
• Experience in supporting multiple programs an advantage.
• Must be experienced in handling large complex teams.
• Strong analytics skills is a plus.
• Critical Thinking, Stakeholder Management, Business Acumen

Job Description Summary

• Single point of contact for Clients as well as Concentrix leaders for Training
• Driving execution and consistency in Concentrix Training Framework
• Drive Tech Infusion of Concentrix tools
• Support seasonal / growth ramps
• Governance of performance
• Hypercare action planning
• Client Engagement through Workshops
• Responsible for Training VOC
• Optimize Rewards & Penalty

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