Training Supervisor - KL

Qualifications

Main Requirements:

• Bachelor’s degree orequivalent diploma in any discipline
• Candidate must be able to work onrotational shift (3 shift / 5 working days)
• Minimum 1 years’ experience as QA in call center
• Must be proficiency in Mandarin & English in terms of written, reading and speaking
• Able tostart work immediately is preferred.

Responsibilities

Key Responsibilities:

• Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
• Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.
• Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
<...