Transformation Lead
Hackleton, Northamptonshire, United Kingdom • Posted June 08, 2026
Job Type:
Full-time
Location:
Hackleton, Northamptonshire
Posted:
June 08, 2026
Category:
other-general
Application Deadline:
July 18, 2026
Role Description
Job Title: Transformation Lead
Location: Northampton (Hybrid - 2 days a week in the office)
Duration: 6 months
Overall purpose of the role
The VP Transformation Lead spearheads a major greenfield initiative focused on building and acquiring an Electronic Money Institution (EMI) license to enable a business divestment.
Operating in a fast-paced, highly ambiguous environment, this role defines the high-level strategy required for overall project success. Key responsibilities include leading the design of a digital-first customer service model—replacing traditional telephone and email operations with innovative, AI-driven, or digital customer interactions.
Key skills
Commercial & Analytical Mindset: Strong business acumen with the ability to link P&L to your decisions and create measurable outcomes.
Customer Experience (CX) Domain Expertise: Extensive experience implementing digital customer interactions, CRMs (like Salesf...
Location: Northampton (Hybrid - 2 days a week in the office)
Duration: 6 months
Overall purpose of the role
The VP Transformation Lead spearheads a major greenfield initiative focused on building and acquiring an Electronic Money Institution (EMI) license to enable a business divestment.
Operating in a fast-paced, highly ambiguous environment, this role defines the high-level strategy required for overall project success. Key responsibilities include leading the design of a digital-first customer service model—replacing traditional telephone and email operations with innovative, AI-driven, or digital customer interactions.
Key skills
Commercial & Analytical Mindset: Strong business acumen with the ability to link P&L to your decisions and create measurable outcomes.
Customer Experience (CX) Domain Expertise: Extensive experience implementing digital customer interactions, CRMs (like Salesf...
Interested in this role?
Click the button below to start your application for Transformation Lead at Barclays.
Apply Now