TransLink Service Desk Operations Manager

Become the Service Desk Operations Manager at TransLink, driving service excellence and enhancing user experience. This hybrid position seeks a seasoned IT professional with a strategic mindset.
At TransLink, you will be at the helm of Service Desk services, ensuring smooth operations and customer satisfaction across British Columbia. This role involves managing a cross-functional team while overseeing incident processes and service quality improvements that align with business goals.
Key Responsibilities:
• Direct service strategy and operational execution
• Manage a diverse team focused on exceptional service
• Ensure compliance with service delivery standards
• Monitor and resolve incident processes effectively
• Collaborate with IT support teams for integrated services
Requirements:
• Bachelor’s degree in computing science or a relevant field
• Six years of hands-on IT experience
• Four years in a managerial role
• Strong understanding of ITIL an...