UC (Unified Communications) Support Engineer

Responsibilities

• Investigate and solve technical glitches across multiple components of the organization’s communication ecosystem.
• Manage and optimize MS Teams Telephony and Cisco IPT environments.
• Support Direct Routing configurations and maintain SBC (Session Border Controller) health.
• Monitor and troubleshoot end-to-end call flows, transfers, and connectivity issues.
• Provide technical oversight for Microsoft Teams Rooms (MTR) and legacy systems like Skype for Business (SfB).

Qualifications

• Deep experience with Microsoft Teams Infrastructure, Direct Routing, and MTR.
• Hands-on experience with Sonus (Ribbon) and Cisco SBCs.
• Strong knowledge of legacy Cisco Voice, Webex Calling, and Webex Contact Center (WxCC).
• Solid understanding of Enterprise IP Telephony, SIP signaling, and complex call routing logic.

Must Have

• Proven track record in a high-press...