User Services Analyst

Peterlee, England, United Kingdom • Posted June 10, 2026

Job Type: Permanent

Location: Peterlee, England

Posted: June 10, 2026

Category: Computer Occupations

Application Deadline: July 20, 2026

Role Description

Location:Peterlee
Hours:Full-time, 37.5 hours per week (Monday to Friday), with 1 in 6 weeks on call
Salary: up to £26, (Dependant on level of experience)
Are you ready to elevate your IT career? We’re looking for someone who’s passionate about IT, with strong technical skills and experience in service desk and device management.
As a User Services Analyst, you’ll manage and support our IT devices, including laptops, desktops, tablets, and mobile phones, ensuring smooth operations and excellent user experiences.
Your role will include:
Handling service desk tickets, resolve issues promptly, and provide timely updates while using feedback to improve service quality
Maintaining documentation, troubleshoot problems, and manage the lifecycle of devices, including upgrades and relocations
Contributing to key projects, plan for technology changes, and support tasks like LAN patching and asset transitions
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