User Technology Support Professional

User On Prem IT support:

- Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones et

c.)
- Provisioning and deprovisioning of corporate devices (laptops, phon

es)
- Replace broken devices with temporary devices in accordance with Ericsson’s proces

ses
- Provide technical guidance to end users for day-to-day IT issues within the office environm

ent
- Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM..

.

)
.Office IT Infrastructure Suppo

rt:
- Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, v

oice )
- Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of ba...