USRN - Supervisor

About This Role

The USRN - Supervisor position at UnitedHealth Group involves leading a team of clinical nurses, ensuring high-quality patient interactions, and driving operational performance in a telehealth environment. This role is ideal for experienced nursing professionals with leadership skills and a strong clinical background.

Highlights

• Location: Makati, National Capital Region
• Schedule: Full Time

What You'll Do

• Manage, coach, and mentor a team of US-licensed Clinical Nurses.
• Monitor and drive key performance indicators (KPIs) such as schedule adherence and quality assurance scores.
• Serve as the first point of leadership escalation for complex patient interactions.
• Actively guide and support nurses transitioning into a telehealth setting.
• Collaborate with the Operations Manager to identify workflow inefficiencies.
• Ensure the team adheres to HIPAA...