Voice Expert

Penta Consulting are a technology service provider and industry-leading outsourced partner. We've specialised in providing professional and managed services to OEMs, system integrators, and financial services providers globally as well as IT and Telco companies for over 26 years.

We are looking to bring on board a Voice Specialist to support a leading global provider of networking, communications, and cloud solution. This is going to be a contract position based in Spain.

Key Responsibilities:

• To support our Business Partners in the communication and cloud area to success in any kind of solution delivery with a broad range of services: audit, consultancy, configuration, technical advisor, etc.
• To help Technical Support L3 to qualify, filter and fix Service Requests raised by BPs in key customers, in order to provide the committed SLA as well as helping to keep customer's trust.
• To teach the BP communit...