Voice Lead Engineer

About the Company

Teleperformance is looking for an experienced Voice Lead Engineer to join our team. In this role, you will design, implement, and support cloud and hybrid contact center voice solutions across the region. This is a hands-on leadership role, where you will manage engineers while also working directly on voice platforms and client solutions.

About the Role

This is a hands-on leadership role, where you will manage engineers while also working directly on voice platforms and client solutions.

Responsibilities

• Design, implement, and support cloud contact center platforms such as NICE CXone, Genesys Cloud, and other voice solutions
• Lead end-to-end client projects: design, implementation, migration, and post-production support
• Handle incident management, troubleshooting, and root cause analysis (SIP, SBC, VoIP)
• Manage and mentor a team of eng...