VoIP Technical Support Specialist

Overview:
We are hiring a VoIP Technical Support Specialist to provide customer support for a VoIP company. This role involves handling support tickets, emails, phone calls, data entry, and basic troubleshooting for phone systems, internet-related issues, and customer account needs.

The ideal candidate has excellent English communication skills, a strong technical background, and experience with VoIP, IT support, computers, or networking.

Responsibilities:

• Respond to customer support tickets, emails, and phone calls

• Troubleshoot VoIP-related issues, including call quality, connectivity, extensions, IP phones, softphones, and basic setup problems

• Assist customers with phone system questions, service issues, and account updates

• Document all customer interactions, troubleshooting steps, and resolutions clearly

• Enter and update c...