WFM Analyst Lead - Genesys Experience

Job Vacancy: WFM Analyst Lead

Location: Bali

Employment Type: Full-time

Shift: Willing to work shifting schedule

We are looking for a WFM Analyst Lead to manage workforce planning, scheduling, and real time operations while ensuring optimal staffing and performance across teams. This role will also guide and support the WFM team to achieve operational targets.

Requirements

• Minimum education: Diploma (D3) or above
• Minimum 6 months experience in Workforce Management (WFM)
• Hands-on experience with Genesys Satellite or Genesys Experience
• Strong understanding of forecasting, scheduling, and real-time monitoring
• Fluent in English (both spoken & written)
• Willing to work in shifting sche...