WFM Analyst & Team Lead

Hi All,

We are hiring for the below WFM (Workforce Management) roles for Chennai location. Please find the below details about the job description.

Please note that we have multiple opportunities, so please refer the job to your friends/colleagues.

Experience level: 3 to 10years
Work Model: Hybrid
Shift: Night

NICE Dialer Analyst
Job Description:
The

NICE Dialer Analyst

is a Workforce Management oriented analyst responsible for the

end-to-end management, configuration, monitoring, and optimization of outbound and blended dialer campaigns

within the

NICE platform . This role ensures dialer strategies are aligned with forecasted demand, staffing plans, and client business objectives while maintaining compliance, productivity, and service-level performance.
The analyst acts as the

bridge between WFM, Operations, and Telephony , leveraging NICE dialer capabilities to drive optimal conta...