WFM Capacity Planner

*This position is either in Santiago, Dominican Republic or Hermosillo, Mexico.

*This position requires intermediate - advanced spoken English level (B2+).


*If you're interested in the position, please apply with your resume in English.


Support Services Group is a leading U.S.-based global provider of high-touch omnichannel outsource contact center solutions.

Founded in 1998, our award-winning customer experience (CX) solutions have created exceptional outcomes for more than 50 of the world's top brands and their customers.

We are an ambitious team of game changers who thrive on solving complex problems.



Position Summary: 
The WFM Capacity Planner plays a critical role within the Workforce Management team, responsible for analyzing staffing needs and developing data-driven scheduling recommendations to ensure optimal operational efficiency. This role leverages historical trends, forecasting models, and performa...