WFM Sr. Manager (Strategic Partner)

Overview

TheGlobal Workforce Strategic Partner is responsible for managing relationships with our client workforce partners, ensuring globally consistent WFM process, and meet and exceed SLAs through smart and effective planning, forecasting, scheduling and real time practices.

Responsibilities

• Responsible for being the client single point of contact, managing client interactions and strategic partnership for workforce management organization.
• Ensure the client needs are met on an ongoing basis with a high level of client satisfaction while adhering to current client workforce management contractual commitments.
• Responsible for identifying ongoing opportunities for their program across entire WFM cycle: (Planning, Forecasting, Scheduling, Real-time, Analytics)
• Ensure consistency on the workforce management delivery across all sites.
• Partner with clients and internal stakeholders to create custom workforce ma...