WFM Supervisor

Are you ready to make an impact? Join Infosys BPM Philippines as a WFM Supervisor for our new campaign in BGC facility and jumpstart your career.

Your role will be focused more on:

• Liaison with onshore lead and participate in business/capacity planning workshop
• Oversee management of workforce and related function
• Coordinate peak and trough schedule management
• Analyzes data and assesses trends. Develops actionable insights and recommendations in support of business objectives.

Job Responsibilities:

• Ensure that workforce is staffed optimally by creating forecast and staffing models
• Monitor request queues on a real time basis and ensure adherence to the planned and prepared schedules based on volume forecast
• Monitor SLAs and initiate contingency plans
• Builds effective working relationships with internal and external clients/customers
• Participates in s...