Workday helpdesk

Location: Remote
Experience: 2+ Years (Workday HCM) English Level: B2+ (Upper-Intermediate or higher) We are looking for a Tier 1 Workday helpdesk resource. Primary duties will be around EIBs and reassigning user-based security roles, the candidate will manage around 80% of all tickets. Act as first point of contact for Workday-related support requests via Service Now ticketing system. Provide guidance on basic navigation, functionality, and troubleshooting with Workday HCM skus. Assist users with password resets, login issues, and general system access problems. Document and track all inquiries in the helpdesk system, ensuring timely resolution and follow up. Escalate unresolved or complex issues to Tier2 support or Workday functional teams. Maintain knowledge base articles and FAQs for common Workday issues. Ensure compliance with company policies and data security standards when handling sensitive information. Must Haves: 2+ years experience supporting Workday HCM Benefits Packag...