Workflow Specialist

Job Summary / About the Job

At Q2 HR Solutions, we are looking for a Workflow Specialist to design, document, and optimize business processes across all divisions. This role is key in ensuring process standardization, ISO 9001 readiness, and operational efficiency through structured documentation and workflow automation. The ideal candidate is highly analytical, detail-oriented, and experienced in process mapping and cross-functional collaboration.

Key Responsibilities

• Design, document, and maintain end-to-end workflows, SOPs, and QMS documentation
• Conduct SME interviews to extract and structure processes across divisions
• Develop process maps (e.g., swimlane, BPMN) using tools like Visio or draw.io
• Ensure alignment, integration, and standardization of processes across departments
• Support ISO 9001 certification readiness, including documentation and audit preparation
• Maintain centralized documentat...