Workforce Analyst

Muntinlupa, Metro Manila, Philippines • Posted June 08, 2026

Job Type: Full time
Location: Muntinlupa, Metro Manila
Posted: June 08, 2026
Category: Business Operations Specialists
Application Deadline: July 18, 2026

Role Description

Key Responsibilities:

  • Prepare and maintain short- and long-term forecasts using historical data and trends
  • Create and manage staff schedules aligned with forecasted demand and business requirements
  • Monitor real-time performance and recommend adjustments to staffing or schedules
  • Track and analyze key performance metrics such as service level, AHT, shrinkage, and occupancy
  • Generate daily, weekly, and monthly WFM reports and insights
  • Identify variances between forecasted and actual performance and provide recommendations
  • Collaborate with Operations and other stakeholders to align workforce plans with business needs
  • Maintain WFM systems and ensure data accuracy
  • Support capacity planning and headcount requirement analysis
  • Assist in continuous improvement initiatives for workforce processes


  • Qualifications:

  • Bachelor’s degree in Business Administration, Statistics, M...
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