Workforce Management Capacity Planner - PH

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Workforce Management Capacity Planner - PH

Job Title: Workforce Management (WFM) Capacity Planner

Job Summary

We are seeking a data-driven and strategic Workforce Management (WFM) Capacity Planner with strong experience in contact center operations. This role is responsible for developing accurate capacity plans, staffing models, and forecasts based on historical trends, business drivers, and operational goals. The ideal candidate has hands‑on experience in real-time operations, forecasting methodologies, and performance analysis, with a strong ability to translate data into actionable staffing strategies.

Key Responsibilities

• Develop long-term and short-term capacity plans based on historic...