Workforce Management Supervisor

Company Description

Advanced Call Center Technologies, LLC (ACT) is a trusted provider of outsourced call center services to industries including financial services, mortgage, telecommunications, healthcare, cable, and retail. Our comprehensive services range from fraud prevention, dispute management, customer service, and sales to marketing, customer retention, and back-office support. With operations in domestic, near-shore, and far-shore locations, ACT customizes solutions to meet the unique needs of our clients. For more information, visit or contact us at .

Role Description

The Workforce Management Supervisor is responsible for overseeing workforce operations to ensure efficiency and optimal performance. In this on‑site, full‑time position located in Santa Maria, you will manage staff scheduling, monitor real‑time adherence, provide analytical insights, and support the overall performance of the team. The role requires collaboration with various...