Workforce Manager

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

What’s the Role?

The Workforce Manager oversees the operational performance of our Etsy Outsourcing Partner. In this role, you will own the forecasting, capacity planning, and performance governance of our outsourced partners. You will ensure our partners are staffed correctly to handle the required volume and are meeting their contractual Service Level Agreements (SLAs). This requires being able to communicate, collaborate and get alignment from internal teams to achieve your goals, and optimize solutions with our ext...