Workforce Program Manager, WFS Process Excellence & Transformation

Description
This role administers the field scheduling system (CTS) and owns the Flexible Workforce program, including RT hiring, requisition management, and contract oversight. It also manages the 500+ associate SSA program delivering virtual and on-site candidate processing support across all locations.

Key job responsibilities
• Documents current-state processes and identifies gaps, inefficiencies, and redundancies; benchmarks against best practices and recommends enhancements.
• Designs future-state processes with clear steps, owners, and decision points, ensuring they are scalable, repeatable, and aligned to organizational standards.
• Maintains up-to-date standard operating procedures (SOPs) and process documentation.
• Leads network-wide process improvement initiatives, using data to prioritize, validate, and scale changes across the network.
• Identifies patterns across data points to distinguish noise from meaningful signals, escalating risks as need...