Workplace Engineer

Description

: Workplace Engineer (L2 Support – Shift-Based 24x5)Role OverviewWe are seeking a Workplace Support Engineer (L2 Support) to join our global Workplace Operations team. This role is responsible for providing advanced technical support, resolving complex workplace and end-user incidents, and ensuring stability, performance, and continuous improvement of workplace infrastructure and collaboration services.This is a shift-based hybrid role with office presence, requiring coverage across a 24x5 operational model and support for global workplace infrastructure and services, with occasional after-hours activities for complex changes or critical tasks.Key Responsibilities

Provide L2 workplace support by handling escalations from users via ticketing tools and e-mails, performing monitoring activities, troubleshooting, and resolution

Take ownership of complex incidents, ensuring timely resolution within agreed SLAs

Perform in-depth diagnostics ...