Yacht Operations and Customer Support Role

Become a vital part of our team in the Yacht Operations and Customer Support role in Road Town, Tortola. This full-time position lets you share your sailing passion while ensuring customer satisfaction in the sailing capital of the world.
You will be the go-to person for customers, providing thorough briefings and support as they prepare for their adventures. This role entails managing the dock plan, helping with boat logistics, and creating instructional materials to enhance the customer experience on the water.
Key Responsibilities:
• Manage customer briefings and ensure comfort on board
• Coordinate dock activities and boat movement
• Develop instructional videos and operation manuals
• Assist in hurricane preparations for the fleet
• Engage with customers during debriefing sessions
Requirements:
• Genuine passion for sailing and lifestyle
• Relevant sailing certifications
• Strong focus on customer service excellence
• Skills in photography and v...