zOS Technical Support Professional

**Introduction**
Are you someone who enjoys solving puzzles, debugging complex systems, and diving deep into how things work? Do you thrive in high-stakes environments where your analytical skills and curiosity make a real impact? We’re looking for a z/OS Systems Support Engineer to join our global technical support team. You’ll work with IBM’s enterprise clients to resolve complex issues in IBM z/OS environments, collaborating with development teams and growing into a subject matter expert by developing deep expertise in one or more technical areas within the z/OS operating system. This is a deep technical support role —not a help desk or coding-heavy position — where your ability to think methodically,communicate clearly, and solve problems under pressure will be key.
**Your role and responsibilities**
Investigate client-reported issues and technical questions using tools such as dump reading, trace analysis, and system diagnostics. These issues may arise from product defect...